This Professional Receptionist Skills Diploma course is perfect
for those students or learner who are looking their first receptionist role, and
someone else who has just started working as a receptionist or experienced in receptionist.
This professional receptionist skills course will suit all levels of learner and
will enable him/her to succeed as a career in Receptionist. Professional
Receptionist Skills Diploma can help learner to develop his natural abilities
and experience in reception, clerical duties, and switchboard and demonstrate yourself
that you are able to improve yourself to achieve any professional development.
As a receptionist, you might be acted as the face of your
organization. You may be the first person that outsider or clients meet, so you
have to create impression in such a way that your company does business. Even this professional receptionist skills
course will teach you excellent IT and keyboard skills, great administration
skills, and how to manage yourself as a professional receptionist.This
professional receptionist skills diploma will give you the skills employers
want!
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| Professional Receptionist Skills Diploma |
Professional Receptionist Skills Diploma course will
cover this following curriculum:
Module 1: Receptionist
Ø Receptionist
Ø Importance
of Receptionist
Ø Different
Types of Receptionist & Roles
Ø Communication
Skills for Receptionist
Ø Telephone
Skills
Ø Listening
Skills
Ø Taking
Messages
Ø Presenting
& Appearance
Ø Reservation
Procedure
Ø Confidentiality
Checklist
Ø Being
Organized as Receptionist
Ø Becoming
a Successful Receptionist
Module 2: Communication Skills
Ø Techniques
To Be A Spontaneous Speaker
Ø Knowledge
Is Power – So Enrich Your Knowledge
Ø Remarkable
Tips To Introduce Yourself
Ø Simple
Strategies That Promote Conversations
Ø Speaking
From The Heart
Ø Learn
To Be A Good Listener First
Ø Stop
Bragging About Yourself
Ø Easy
Way To Start A Conversation
Ø Handle
Criticism Smartly
Ø Asking
For What You Want
Module 3: Interpersonal Skills
Ø Getting
Started
Ø Verbal
Communication Skills
Ø Non-Verbal
Communication Skills
Ø Making
Small Talk and Moving Beyond
Ø Moving
the Conversation Along
Ø Remembering
Names
Ø Influencing
Skills
Ø Bringing
People to Your Side
Ø Sharing
Your Opinion
Ø Negotiation
Basics
Ø Making
an Impact
Ø Wrapping
Up
Ø Interpersonal
Skills Development Course- Activities
Module 4: Office Management Skills
Ø Building
Your Management Team
Ø Building
A Successful Brand
Ø Achieving
Quality Through Teamwork
Ø Keys
To Staying Motivated
Ø Improve
Your Marketing
Ø Provide
Top Customer Service
Ø Wrapping
Up
Module 5: Microsoft Word
Ø Getting
Started
Ø Opening
Word
Ø Working
with the Interface
Ø Your
First Document
Ø Basic
Editing Tasks
Ø Basic
Formatting Tasks
Ø Formatting
Paragraphs
Ø Advanced
Formatting Tasks
Ø Working
with Styles
Ø Formatting
the Page
Ø Sharing
Your Document
Ø Wrapping
Up
Ø Activities-
Microsoft Word
Module 6: Microsoft Excel
Ø Getting
Started
Ø Opening
Excel
Ø Working
with the Interface
Ø Your
First Worksheet
Ø Viewing
Excel Data
Module 7: Microsoft PowerPoint
Ø Getting
Started
Ø Opening
PowerPoint
Ø Working
with the Interface
Ø Your
First Presentation
Ø Working
with Text
Ø Formatting
Text and Paragraphs
Aims and Objectives
The Professional Receptionist Skills Diplomawill teach
you excellent skills to ensure you are able to manage the most demanding
taskseffortlessly so that you can makeyouself a highly valued member of any organization.
You will be at the frontline of communications;dealing with enquiries and
requests from clients as well as ensuring information is provided in the right
manner.
Requirements
Our Professional Receptionist Skills Diploma is available
to all learners from any backgrounds.
Career Path
After completing this Professional Receptionist Skills
Diploma course, you could look towards jobs such as
Ø Senior
Administrator,
Ø Personal
Assistant (PA) or
Ø Office
Manager and more
Learn more: Bookkeeping and payroll services
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